Soft Skills and Multigenerational Workforce

Two people exchanging business cards; soft skills

As Heraclitus, an ancient Greek philosopher, once said “change is the only constant in life”. Technology changes, the way we work changes and who we work with changes. For the first time in history, we have four generations working side-by-side in the workplace. While each generation is unique, there is one thing that that is important to individual and organization success — soft skills. It is the bedrock upon which professional success is built and they are the skills that every generation values.


The Collins English Dictionary defines the term “soft skills” as “desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude.” It includes diversity and collaboration, inter-personal communication, adaptive thinking, professionalism, and leadership. All attributes that help make a work environment or interaction with another person easier to manage.

Why Are Soft Skills Important? 

Research from a  Society for Human Resource Management (SHRM)/ Mercer Survey found that employers commonly look for more “soft skills” than they do technical skills like mathematics (computation). A few examples of top “soft skills” needed for workplace success include but are not limited to the following:

Resilience and Adaptability

Staying positive and having a winning mindset are all ways to promote success! Companies need employees that are willing to grow, change and learn. Self- awareness is key.


Good communications skills help you get hired but it also helps you succeed- personally and professionally.  In the digital age, individuals must develop their inter-personal skills by communicating verbally, in writing and even using various social media platforms.

Collaboration and Diversity

Collaboration in the workplace is an effective way to bring individuals together so that they can share their expertise, perspective, and ideas to help companies maximize its potential.


Professionalism is often defined by the industry that you work in. However, there are universal professional qualities that not only help you get hired but can help you keep your job.

  • Being dependable
  • Having a strong work ethic
  • Showing attention to detail


A great leader has many of the soft skills that are described in this blog. However, it is important that they continuously take inventory of their skill sets. Knowing your personal brand, boundaries and demonstrating that you care make it easier to work with others and for others to work with you.

Can “Soft Skills” be Taught?

The good news is that these soft skills can be taught!  St. Petersburg College 5G™  Power Skills Certification is a dynamic program designed to address the unprecedented complexity of today’s 5-Generational workforce (e.g. age, talent/skills, culture, attitude, behavior, etc.) while incorporating soft skills training which is vital to workforce success.

The workshops addresses the top 25 interpersonal skills needed to foster collaboration and productivity to build a dynamic multigenerational workforce. 5G Gives you the competitive advantage with certification in the sought after power skills required for a lifetime of achievement.

Check out all 25 competencies here.

For additional information, please contact Sondra Seiter at or 727-791-5978.

To  register, please visit:

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