{"id":883,"date":"2016-09-06T14:37:07","date_gmt":"2016-09-06T18:37:07","guid":{"rendered":"https:\/\/blog.spcollege.edu\/veterans\/?p=883"},"modified":"2024-02-13T08:29:23","modified_gmt":"2024-02-13T13:29:23","slug":"va-improving-veteran-experience","status":"publish","type":"post","link":"https:\/\/blog.spcollege.edu\/veterans\/va-improving-veteran-experience\/","title":{"rendered":"VA Improving the Veteran Experience"},"content":{"rendered":"

The Bay Pines VA Healthcare System (VAHCS)<\/u><\/a> Prosthetics and Sensory Aids Service in Collaboration with Logistics Service and the organization’s Systems Redesign Department has implemented a new pilot program aimed to improve Veteran experience. \u00a0 Starting September 1, 2016, Veterans assigned to the St. Petersburg Community Based Outpatient Clinic (CBOC)<\/u><\/a> who require fitting and receipt of select durable medical equipment will now be able to do so directly at the clinic.\u00a0 Previously, Veterans were required to receive these items from either the C.W. Bill Young VA Medical Center or Lee County Healthcare Center. \u00a0 While fitting and receipt of items will still be available at the medical center and healthcare center, the new pilot program will improve access to these important items at the St. Petersburg CBOC and prevent the requirement for Veterans to schedule additional and unnecessary appointments related to the equipment. \u00a0 \u201cWe are extremely excited about the opportunity to deliver various types of durable medical equipment to Veterans through our new point-of-service program at the St. Petersburg CBOC,\u201d said Derek Reichardt, Chief, Prosthetics and Sensory Aids Service.\u00a0 \u201cThe foundational element of this program is improving the Veteran experience by eliminating unnecessary steps in our traditional process and delivering required medical equipment quickly and at a location most convenient for the men and women we serve,\u201d he said. \u00a0 Reichardt, a U.S. Air Force Veteran, said the long term goal is to expand the program into all of the Bay Pines VAHCS\u2019s community outpatient clinics in 2017.\u00a0 Medical equipment items stocked at each outpatient clinic will vary based on need and available space.\u00a0 Durable medical equipment currently available at the St. Petersburg CBOC includes:<\/p>\n