{"id":790,"date":"2016-03-16T12:46:15","date_gmt":"2016-03-16T16:46:15","guid":{"rendered":"http:\/\/blog.spcollege.edu\/veterans\/?p=790"},"modified":"2024-02-13T08:27:44","modified_gmt":"2024-02-13T13:27:44","slug":"va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues","status":"publish","type":"post","link":"https:\/\/blog.spcollege.edu\/veterans\/va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues\/","title":{"rendered":"VA Announces Community Care Call Center to Help Veterans with Choice Program Billing Issues"},"content":{"rendered":"<p align=\"center\"><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">WASHINGTON \u2013 Veterans can now work directly with the Department of Veterans Affairs (VA) to resolve debt collection issues resulting from inappropriate or delayed Choice Program billing. In step with MyVA\u2019s efforts to modernize VA\u2019s customer-focused, Veteran-centered services capabilities, a Community Care Call Center has been set up for Veterans experiencing adverse credit reporting or debt collection resulting from inappropriately billed Choice Program claims. <\/span><\/span><\/p>\n<p><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">\u00a0<\/span><\/span><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">\u201cAs a result of the Veterans Choice Program, community providers have seen thousands of Veterans. We continue to work to make the program more Veteran-friendly,\u201d said Dr. David Shulkin, Under Secretary for Health. \u201cThere should be no bureaucratic burden that stands in the way of Veterans getting care.\u201d<\/span><\/span><\/p>\n<p><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">\u00a0<\/span><\/span><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">The new call center will work to resolve instances of improper Veteran billing and assist community care medical providers with delayed payments. VA staff are also trained and ready to work with the medical providers to expunge adverse credit reporting on Veterans resulting from delayed payments to providers.<\/span><\/span><\/p>\n<p><span style=\"color: #000099;font-family: 'Tahoma',sans-serif\">\u00a0<\/span><b><span style=\"background: yellow;font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">Veterans<\/span> <span style=\"color: #000000\">and community care medical providers experiencing these problems can call <\/span><a href=\"tel:1-877-881-7618\" target=\"_blank\" rel=\"noopener\"><u><span style=\"color: #0000ff\">1-877-881-7618<\/span><\/u><\/a><span style=\"color: #000000\"> for assistance.<\/span><\/span><\/b><\/p>\n<p><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">\u00a0<\/span><\/span><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">VA is urging Veterans to continue working with their VA primary care team to obtain necessary health care services regardless of adverse credit reporting or debt collection activity.<\/span><\/span><\/p>\n<p><span style=\"color: #000099;font-family: 'Tahoma',sans-serif\">\u00a0<\/span><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">VA acknowledges that delayed payments and inappropriately billed claims are unacceptable and have caused stress for Veterans and providers alike. The new call center is the first step in addressing these issues. VA presented <\/span><\/span><a href=\"http:\/\/links.govdelivery.com\/track?type=click&amp;enid=ZWFzPTEmbWFpbGluZ2lkPTIwMTYwMzE0LjU2NDc1NzUxJm1lc3NhZ2VpZD1NREItUFJELUJVTC0yMDE2MDMxNC41NjQ3NTc1MSZkYXRhYmFzZWlkPTEwMDEmc2VyaWFsPTE3MDIzNTM1JmVtYWlsaWQ9a3Jpc3Rlbi5zZWxsYXNAbWFpbC5ob3VzZS5nb3YmdXNlcmlkPWtyaXN0ZW4uc2VsbGFzQG1haWwuaG91c2UuZ292JmZsPSZleHRyYT1NdWx0aXZhcmlhdGVJZD0mJiY=&amp;&amp;&amp;100&amp;&amp;&amp;http:\/\/www.va.gov\/opa\/publications\/VA_Community_Care_Report_11_03_2015.pdf\" target=\"_blank\" rel=\"noopener\"><em><span style=\"font-family: 'Arial',sans-serif\"><u><span style=\"color: #0000ff\">The Plan to Consolidate Community Care<\/span><\/u><\/span><\/em><\/a><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\"> in October of 2015 that outlines additional solutions to streamline processes and improve timely provider payment. <\/span><\/span><\/p>\n<p><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">\u00a0<\/span><\/span><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\">For more details about the Veterans Choice Program and VA\u2019s progress, visit: <\/span><\/span><a href=\"http:\/\/links.govdelivery.com\/track?type=click&amp;enid=ZWFzPTEmbWFpbGluZ2lkPTIwMTYwMzE0LjU2NDc1NzUxJm1lc3NhZ2VpZD1NREItUFJELUJVTC0yMDE2MDMxNC41NjQ3NTc1MSZkYXRhYmFzZWlkPTEwMDEmc2VyaWFsPTE3MDIzNTM1JmVtYWlsaWQ9a3Jpc3Rlbi5zZWxsYXNAbWFpbC5ob3VzZS5nb3YmdXNlcmlkPWtyaXN0ZW4uc2VsbGFzQG1haWwuaG91c2UuZ292JmZsPSZleHRyYT1NdWx0aXZhcmlhdGVJZD0mJiY=&amp;&amp;&amp;101&amp;&amp;&amp;http:\/\/www.va.gov\/opa\/choiceact\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: 'Arial',sans-serif\"><u><span style=\"color: #0000ff\">www.va.gov\/opa\/choiceact<\/span><\/u><\/span><\/a><span style=\"font-family: 'Arial',sans-serif\"><span style=\"color: #000000\"> . Veterans seeking to use the Veterans Choice Program can call1-866-606-8198 to find out more about the program, confirm their eligibility and schedule an appointment.<\/span><\/span><\/p>\n<p><span style=\"color: #000099;font-family: 'Tahoma',sans-serif\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WASHINGTON \u2013 Veterans can now work directly with the Department of Veterans Affairs (VA) to resolve debt collection issues resulting from inappropriate or delayed Choice Program billing. In step with MyVA\u2019s efforts to modernize VA\u2019s customer-focused, Veteran-centered services capabilities, a Community Care Call Center has been set up for Veterans experiencing adverse credit reporting or &hellip; <a href=\"https:\/\/blog.spcollege.edu\/veterans\/va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">VA Announces Community Care Call Center to Help Veterans with Choice Program Billing Issues<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[8,1],"tags":[],"coauthors":[],"class_list":["post-790","post","type-post","status-publish","format-standard","hentry","category-benefits","category-general-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>VA Announces Community Care Call Center to Help Veterans with Choice Program Billing Issues - Veterans Services<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/blog.spcollege.edu\/veterans\/va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"VA Announces Community Care Call Center to Help Veterans with Choice Program Billing Issues - Veterans Services\" \/>\r\n<meta property=\"og:description\" content=\"WASHINGTON \u2013 Veterans can now work directly with the Department of Veterans Affairs (VA) to resolve debt collection issues resulting from inappropriate or delayed Choice Program billing. In step with MyVA\u2019s efforts to modernize VA\u2019s customer-focused, Veteran-centered services capabilities, a Community Care Call Center has been set up for Veterans experiencing adverse credit reporting or &hellip; Continue reading VA Announces Community Care Call Center to Help Veterans with Choice Program Billing Issues &rarr;\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/blog.spcollege.edu\/veterans\/va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Veterans Services\" \/>\r\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/spc.student.veterans.association\" \/>\r\n<meta property=\"article:published_time\" content=\"2016-03-16T16:46:15+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2024-02-13T13:27:44+00:00\" \/>\r\n<meta name=\"author\" content=\"Jeff Cavanagh\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jeff Cavanagh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues\\\/\"},\"author\":{\"name\":\"Jeff Cavanagh\",\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/#\\\/schema\\\/person\\\/af4e79eaa9e19983531877742da49a1e\"},\"headline\":\"VA Announces Community Care Call Center to Help Veterans with Choice Program Billing Issues\",\"datePublished\":\"2016-03-16T16:46:15+00:00\",\"dateModified\":\"2024-02-13T13:27:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues\\\/\"},\"wordCount\":320,\"articleSection\":[\"Benefits\",\"General News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues\\\/\",\"url\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/va-announces-community-care-call-center-to-help-veterans-with-choice-program-billing-issues\\\/\",\"name\":\"VA Announces Community Care Call Center to Help Veterans with Choice Program Billing Issues - 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