{"id":1021,"date":"2016-11-18T11:39:28","date_gmt":"2016-11-18T16:39:28","guid":{"rendered":"https:\/\/blog.spcollege.edu\/veterans\/?p=1021"},"modified":"2024-02-13T08:30:49","modified_gmt":"2024-02-13T13:30:49","slug":"myva311-one-number-call-reach-va","status":"publish","type":"post","link":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/","title":{"rendered":"MyVA311: One number to call to reach VA"},"content":{"rendered":"

When the VA Secretary first started evaluating business and customer service practices across VA to improve the Veteran experience, the need for a revamped phone system was clear. Instead of navigating dozens of automated phone trees with no guarantee of success, Veterans needed one place to call to get connected to the right place quickly <\/span><\/p>\n

VA is introducing 1-844-MyVA311 (1-844-698-2311<\/b>) as a go-to source for Veterans and their families who don\u2019t know what number to call. This new national toll-free number will help eliminate the feeling of frustration and confusion that Veterans and their families have expressed when navigating the 1000-plus phone numbers that currently exist.\u00a0 <\/span><\/p>\n

With 1-844-MyVA311<\/b>, Veterans, families, and caregivers can access information about VA services like disability, pension, healthcare eligibility, enrollment, and burial benefits, in addition to a self-service locator to find the nearest VA facility. And if they\u2019re looking for immediate assistance with housing or are having a mental health crisis, MyVA311 will route callers to the Homeless Veteran help line and the Veterans Crisis Line. <\/span><\/p>\n

If you know what number you\u2019re calling \u2013 keep calling it.\u00a0 None of the existing VA numbers will go away. <\/b>The future vision is that 1-844-MyVA311<\/b> will become a 24\/7 one-stop information service platform for all VA services.<\/span><\/p>\n

Veteran feedback has been instrumental helping us streamline the way we get callers routed to the right place at VA. VA is also making improvements to the overall Veteran experience eliminating blocked calls and hiring more people to reduce wait times. We will continue to gather feedback from our Veterans to ensure VA is meeting their needs.<\/span><\/p>\n

The new MyVA311 <\/b>phone number is just one step in a larger effort to modernize VA contact centers so Veterans have a seamless, positive experience when reaching out VA.\u00a0 In the coming months, we will be sharing more on additional steps as we continue to improve the Veterans experience.<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

When the VA Secretary first started evaluating business and customer service practices across VA to improve the Veteran experience, the need for a revamped phone system was clear. Instead of navigating dozens of automated phone trees with no guarantee of success, Veterans needed one place to call to get connected to the right place quickly … Continue reading MyVA311: One number to call to reach VA<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"coauthors":[11],"class_list":["post-1021","post","type-post","status-publish","format-standard","hentry","category-general-news"],"yoast_head":"\r\nMyVA311: One number to call to reach VA - Veterans Services<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"MyVA311: One number to call to reach VA - Veterans Services\" \/>\r\n<meta property=\"og:description\" content=\"When the VA Secretary first started evaluating business and customer service practices across VA to improve the Veteran experience, the need for a revamped phone system was clear. Instead of navigating dozens of automated phone trees with no guarantee of success, Veterans needed one place to call to get connected to the right place quickly … Continue reading MyVA311: One number to call to reach VA →\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Veterans Services\" \/>\r\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/spc.student.veterans.association\" \/>\r\n<meta property=\"article:published_time\" content=\"2016-11-18T16:39:28+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2024-02-13T13:30:49+00:00\" \/>\r\n<meta name=\"author\" content=\"Jeff Cavanagh\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jeff Cavanagh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/myva311-one-number-call-reach-va\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/myva311-one-number-call-reach-va\\\/\"},\"author\":{\"name\":\"Jeff Cavanagh\",\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/#\\\/schema\\\/person\\\/af4e79eaa9e19983531877742da49a1e\"},\"headline\":\"MyVA311: One number to call to reach VA\",\"datePublished\":\"2016-11-18T16:39:28+00:00\",\"dateModified\":\"2024-02-13T13:30:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/myva311-one-number-call-reach-va\\\/\"},\"wordCount\":329,\"articleSection\":[\"General News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/myva311-one-number-call-reach-va\\\/\",\"url\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/myva311-one-number-call-reach-va\\\/\",\"name\":\"MyVA311: One number to call to reach VA - Veterans Services\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/#website\"},\"datePublished\":\"2016-11-18T16:39:28+00:00\",\"dateModified\":\"2024-02-13T13:30:49+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/#\\\/schema\\\/person\\\/af4e79eaa9e19983531877742da49a1e\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/myva311-one-number-call-reach-va\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/myva311-one-number-call-reach-va\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/myva311-one-number-call-reach-va\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"MyVA311: One number to call to reach VA\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/#website\",\"url\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/\",\"name\":\"Veterans Services\",\"description\":\"Serving all education needs and providing information about scholarships, job expos and more.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/#\\\/schema\\\/person\\\/af4e79eaa9e19983531877742da49a1e\",\"name\":\"Jeff Cavanagh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/eab39ab134e0a4932124a35de5ce23bd30ed3da1c7388c7507de2a38a3b4b751?s=96&d=mm&r=g239265e3c378f0139fa7b234a350fb6a\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/eab39ab134e0a4932124a35de5ce23bd30ed3da1c7388c7507de2a38a3b4b751?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/eab39ab134e0a4932124a35de5ce23bd30ed3da1c7388c7507de2a38a3b4b751?s=96&d=mm&r=g\",\"caption\":\"Jeff Cavanagh\"},\"description\":\"Jeff Cavanagh spent his freshman year at St. Petersburg Junior College back in the early 70s before enlisting in the United States Navy. Soon after, he attended Jacksonville University on a Navy ROTC scholarship. After college, he was commissioned and became a qualified Surface Warfare Officer spending the next 22 years honing his skills as a ship-handler and expert recruiter before retiring in 1994. Jeff expresses a deep sense of pride in St. Petersburg College due to connections that go back many years. His father, Tom Cavanagh, was a career Air Force fighter pilot and combat veteran who taught Geography and Western Civilization at St. Petersburg Junior College in the 60\u2019s and 70\u2019s.\",\"sameAs\":[\"http:\\\/\\\/www.spcollege.edu\\\/Veterans\\\/\",\"https:\\\/\\\/www.facebook.com\\\/spc.student.veterans.association\"],\"url\":\"https:\\\/\\\/blog.spcollege.edu\\\/veterans\\\/author\\\/jeff-cavanagh\\\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"MyVA311: One number to call to reach VA - Veterans Services","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/","og_locale":"en_US","og_type":"article","og_title":"MyVA311: One number to call to reach VA - Veterans Services","og_description":"When the VA Secretary first started evaluating business and customer service practices across VA to improve the Veteran experience, the need for a revamped phone system was clear. Instead of navigating dozens of automated phone trees with no guarantee of success, Veterans needed one place to call to get connected to the right place quickly … Continue reading MyVA311: One number to call to reach VA →","og_url":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/","og_site_name":"Veterans Services","article_author":"https:\/\/www.facebook.com\/spc.student.veterans.association","article_published_time":"2016-11-18T16:39:28+00:00","article_modified_time":"2024-02-13T13:30:49+00:00","author":"Jeff Cavanagh","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Jeff Cavanagh","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/#article","isPartOf":{"@id":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/"},"author":{"name":"Jeff Cavanagh","@id":"https:\/\/blog.spcollege.edu\/veterans\/#\/schema\/person\/af4e79eaa9e19983531877742da49a1e"},"headline":"MyVA311: One number to call to reach VA","datePublished":"2016-11-18T16:39:28+00:00","dateModified":"2024-02-13T13:30:49+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/"},"wordCount":329,"articleSection":["General News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/","url":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/","name":"MyVA311: One number to call to reach VA - Veterans Services","isPartOf":{"@id":"https:\/\/blog.spcollege.edu\/veterans\/#website"},"datePublished":"2016-11-18T16:39:28+00:00","dateModified":"2024-02-13T13:30:49+00:00","author":{"@id":"https:\/\/blog.spcollege.edu\/veterans\/#\/schema\/person\/af4e79eaa9e19983531877742da49a1e"},"breadcrumb":{"@id":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.spcollege.edu\/veterans\/myva311-one-number-call-reach-va\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.spcollege.edu\/veterans\/"},{"@type":"ListItem","position":2,"name":"MyVA311: One number to call to reach VA"}]},{"@type":"WebSite","@id":"https:\/\/blog.spcollege.edu\/veterans\/#website","url":"https:\/\/blog.spcollege.edu\/veterans\/","name":"Veterans Services","description":"Serving all education needs and providing information about scholarships, job expos and more.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.spcollege.edu\/veterans\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/blog.spcollege.edu\/veterans\/#\/schema\/person\/af4e79eaa9e19983531877742da49a1e","name":"Jeff Cavanagh","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/eab39ab134e0a4932124a35de5ce23bd30ed3da1c7388c7507de2a38a3b4b751?s=96&d=mm&r=g239265e3c378f0139fa7b234a350fb6a","url":"https:\/\/secure.gravatar.com\/avatar\/eab39ab134e0a4932124a35de5ce23bd30ed3da1c7388c7507de2a38a3b4b751?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/eab39ab134e0a4932124a35de5ce23bd30ed3da1c7388c7507de2a38a3b4b751?s=96&d=mm&r=g","caption":"Jeff Cavanagh"},"description":"Jeff Cavanagh spent his freshman year at St. Petersburg Junior College back in the early 70s before enlisting in the United States Navy. Soon after, he attended Jacksonville University on a Navy ROTC scholarship. After college, he was commissioned and became a qualified Surface Warfare Officer spending the next 22 years honing his skills as a ship-handler and expert recruiter before retiring in 1994. Jeff expresses a deep sense of pride in St. Petersburg College due to connections that go back many years. His father, Tom Cavanagh, was a career Air Force fighter pilot and combat veteran who taught Geography and Western Civilization at St. Petersburg Junior College in the 60\u2019s and 70\u2019s.","sameAs":["http:\/\/www.spcollege.edu\/Veterans\/","https:\/\/www.facebook.com\/spc.student.veterans.association"],"url":"https:\/\/blog.spcollege.edu\/veterans\/author\/jeff-cavanagh\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/posts\/1021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/comments?post=1021"}],"version-history":[{"count":1,"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/posts\/1021\/revisions"}],"predecessor-version":[{"id":1022,"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/posts\/1021\/revisions\/1022"}],"wp:attachment":[{"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/media?parent=1021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/categories?post=1021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/tags?post=1021"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/blog.spcollege.edu\/veterans\/wp-json\/wp\/v2\/coauthors?post=1021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}