{"id":8115,"date":"2018-08-08T09:00:10","date_gmt":"2018-08-08T13:00:10","guid":{"rendered":"https:\/\/blog.spcollege.edu\/careers-internships\/?p=8115"},"modified":"2025-01-27T08:10:45","modified_gmt":"2025-01-27T13:10:45","slug":"msp-step-new-economy","status":"publish","type":"post","link":"https:\/\/blog.spcollege.edu\/careers-internships\/msp-step-new-economy\/","title":{"rendered":"MSP: In Step with the New Economy"},"content":{"rendered":"

What is an MSP? Businesses looking to scale and stay current with their technology are outsourcing technical work. They are using managed services providers (MSPs)<\/strong> instead of maintaining an in-house IT department.<\/p>\n

MSP is a relatively new business model in IT operation. Growth of the managed services market is estimated to increase 10 percent year-over-year through 2022, according to a Markets and Markets<\/a> report published last fall. Now is a great time to get familiar with what managed services providers do for the businesses they serve. Now is also a good time to add MSP to your job search keywords.<\/p>\n

What do managed services providers (MSPs) do?<\/h4>\n

Managed services providers offer and manage a service (or bundle of services) for a business on an on-going basis. Their services may be provided on site at the client\u2019s establishment or offered remotely through cloud computing.<\/p>\n

Small and medium-sized enterprises are choosing to work with MSPs because of the reliability and stability using cloud computing.\u00a0 Support is often available to clients of an MSP 24\/7. Each business-to-business relationship has an agreement, which states what services are performed and how the two businesses will operate once the partnership is in place. Fees for the service may be paid on a monthly, quarterly, or annual basis.<\/p>\n

Think of an MSP as a subscription service providing day-to-day technical support for a business\u2019 operations, cloud-based network, security monitoring, or management of their IT infrastructure.<\/p>\n

Your experience is as valuable as your technical talent working for MSP<\/h4>\n

Employees of managed services providers work directly for the MSP\u00a0 and indirectly for clients. This means that interpersonal skills like customer service, honed from previous job experience (like prior interviewee\u00a0Adam McCarty\u2019s<\/a> time in Hospitality<\/a>) become particularly important. You are responsible for effectively communicating with stakeholders on both sides of the service agreement. In a more complex scenario, some employees of MSPs manage multiple client accounts. They must balance the expectations of each client, perform their technical work, and be transparent and communicative with everyone.<\/p>\n

Two St. Petersburg College Titan alumni who are working for an MSP in different roles were interviewed about their work.<\/p>\n

Khoi \u201cTiger\u201d Chu, a 2016 SPC graduate, talked about his\u00a0 first six months working remotely for GuidePoint Security, LLC as a Virtual Security Operations Center (vSOC) Analyst.<\/p>\n

And check out an earlier interview with\u00a0Adam McCarty<\/a>\u00a0to learn more about his experience working on site for clients of his MSP employer, Lair Services, Inc.<\/p>\n

Titan Alumni Interview, Tiger Chu: Why I chose to work for a Managed Services Provider<\/h4>\n