{"id":375,"date":"2012-12-05T11:30:09","date_gmt":"2012-12-05T11:30:09","guid":{"rendered":"https:\/\/www.spcollege.edu\/internshipblog\/?p=375"},"modified":"2024-01-30T13:56:22","modified_gmt":"2024-01-30T18:56:22","slug":"spc-internship-opportunity-calling-all-customer-service-representatives","status":"publish","type":"post","link":"https:\/\/blog.spcollege.edu\/careers-internships\/spc-internship-opportunity-calling-all-customer-service-representatives\/","title":{"rendered":"SPC Internship Opportunity: Calling all Customer Service Representatives"},"content":{"rendered":"

\"\"<\/a>Provides information on a variety of complex customer service issues regarding retirement products and\/or transactions focusing on customer satisfaction, quality and efficiency; assists plan participants with setting up and creating an investment strategy for retirement; educates customers on plan\/contract provisions, fund performance and administrative services; educates customers on product and investment alternatives and provides guidance as it relates to retirement planning; provides guidance to plan participants with transfer allocation changes and loan transactions; speaks with clients regarding service request or problems; documents, evaluates and resolves customer inquiries; routinely identifies and acts upon asset retention and gathering opportunities; utilizes and gains proficiency with automated workflow system and other computer programs used in department; consistently meets\/exceeds set quality and productivity standards; functions within a team based environment and actively participate in department goals; makes recommendations for improvements in productivity or quality of services; communicates effectively with team members, management and appropriate support teams regarding special situations and issues; other duties as assigned.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Provides information on a variety of complex customer service issues regarding retirement products and\/or transactions focusing on customer satisfaction, quality and efficiency; assists plan participants with setting up and creating an investment strategy for retirement; educates customers on plan\/contract provisions, fund performance and administrative services; educates customers on product and investment alternatives and provides guidance … Continue reading SPC Internship Opportunity: Calling all Customer Service Representatives<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":129,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[8],"tags":[],"coauthors":[],"class_list":["post-375","post","type-post","status-publish","format-standard","hentry","category-hot-jobs"],"yoast_head":"\r\nSPC Internship Opportunity: Calling all Customer Service Representatives - 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